Shipping length over 20 feet will be
subject to further notice. Additional transportation fee will be
All order(s) will be quoted according to
the latest price list.
*Extra RM 50/m3 will be charged for
shipping to Pahang / Kelantan / Terengganu
*Extra RM20/m3 will be charged for
shipping to West Malaysia KK-TAWAU/KK-SANDAKAN/KK-LAHAD DATU
Attention: Shipping face masks by using
Private Sea Freight, extra charges will be applied for RM120/m3
For shipping to West Malaysia: each
parcel size over 400cm or 150cm x 150cm or more than 500kg will be
For shipping to East Malaysia: each
parcel size more than 100kg or any oversized overweight parcel
required to contact customer service before shipping.
Attention: If the size and weight exceed
the requirement mentioned above, please contact our customer
service to arrange to send it to another warehouse address to
avoid extra charges.
Regular Goods / Sensitive Goods
Private Shipping Calculation - CBM/M3 (0.05 unit cubic
【Standard】 Cubic (m³) is calculated as:
(high cm x width cm x length cm) / 1,000,000
= x.xxcubic (m³)
|154cm x 182cm x
Calculated freight will be charged at 1.3m³
Private Shipping can support 500kg per cubic meter (m³)
【Heavy】 Every 500kg = 1m³
Example: Cargo volume: 1.2m³ Weight: 1,200kg
Calculated freight will be charged at 2.4m³
Private Shipping Tax & Customs Clearance Service Included
Private shipping service included customs clearance & tax
(door to door service), so please truthfully declare the goods name
and the declared price when placing the order. No need to worry
about import tax, consumption tax and other customs issues.
Regular Goods and Sensitive Goods
Two types of goods: “Regular goods” and “Sensitive goods”.
Regular goods and Sensitive goods are used to distinguish
inspection when exporting to other countries in China. If the
sensitive goods are shipped using the Regular cargo, Inspection
will not be able to pass or customs will be confiscated. You must
choose right way or consult customer service before ordering to
clothing, shoes, furniture, maternal and child
supplies, sporting goods, magnet-free goods, books, electrical
ceramics, toilets, marble electric cars,
ATVs, coin machines, doll machines (one additional RM50 customs
clearance fee) , (liquid / powder, cosmetics, food, beverages ,
chemistry, perfume, nutrition/health products, pesticides, tires,
face mask， branded products, customs record), medical products
tobacco, explosive objects, dangerous goods, animals,
tobacco, drugs, air-conditioning refrigerants, alcohol, rice,
plants, logs, white powder, power bank, pure battery, lithium
battery, medicine, high pressure gas(spray), toy guns
Attention: If you want
to ship a large number of batteries, please contact to our customer
Private shipping timeliness and delivery
Private shipping process from loading to customs - customs
→ sailing → customs clearance →
arrival → delivery → warehousing →
delivery of normal time 25-30 days (West Malaysia),
remote areas need more 7 day.
* Reminder: If there are customs investigations, weather
effects, uncontrollable factors, will lead to time-varying
* Extra charge for trucks that cannot be transported to the
island or some remote areas. Some remote areas can be confirmed by
consulting customer service.
The areas that cannot be delivered are as follows:
West Malaysia: Cameron Highland, Genting Highland, Pulau
Langkawi, Pulau Pangkor, Bekok
East Malaysia: Area No listed in price list all can not be
able to deliver
YIWU warehouse Important Notice
- No additional collection and packaging services on YIWU
- Do not support combination and suggest 1.0 cubic and
- Please send to the Guangzhou Warehouse for small
parcel or need other services
Important notice for Private Sea Freight
- The minimum charge for private shipping in West
Malaysia is 0.50 cubic meters.
- 1m³ allow maximum weight of 500kg
- Package weight and volume calculations will be based on
warehouse measurements as the final standard.
- When the customer receives the goods, the difference of 1cm
is normal. Because the handling process squeezes the collision, the
box will inevitably change.
- Private shipping is charge after shipped, and it needs to
be confirmed before the order is placed. Once shipped, it cannot be
replaced to Air Freight.
- If the fragile goods or the easily crushed goods are
damaged or burst during transportation, this case will not be able
to apply for compensation. Therefore, the fragile goods and the
goods that are easily crushed should be packaged well or using
wooden frame/wooden box.
- Note: Glass and mirrors are not accepted for shipment. If
the customer insists to ship, he/she needs to bear the risk by own
(protection layer such as wooden racking is required)
- Goods are delivered to ground floor, please communicate
with the driver if you need help to move your parcel upstairs.
- We do not provide Forklift for lifting heavy items
for unloading.If the customer buys a single item or a large item of
more than 100KG, he needs to bring his own forklift and human
unloading, and the driver only assists in unloading.
- When the actual weight cube is larger than the volume, we
will use the weight/500 as the unit of 1 cubic. *Once the delivery
is confirmed,recipient unable to receive, the second delivery cost
will be borne by the recipient.
- Note: In the rainy season, please make sure to prepare
water-proof packaging before shipping in order to avoid damage to
the goods during the transfer process, if have any damage of the
goods no compensation cannot be applied.
- The goods confiscated by the customs is can not apply for
- Additional charge for packing with sack(RM4/each), box(RM5/each).
- If the goods are lost, they will be compensated according
to 30% of declaration price of the goods. (Only for goods which are
lost, exclude goods are damaged or customs confiscation) For safety
reasons, it is recommended to purchase insurance and apply for full
compensation (freight charges is non-refundable). Insurance premium
is calculated at 3.5% of the value of the goods. For imitation
brand and all branded item not insured are not eligible for claims
- Before received the parcel, you need to check that the
parcel is in good condition. If you find that the parcel is
unusual, please indicate the problem on the consignment slip, photo
taken, parcel weighed and submit to our customer service within 48
- Each parcel provided with free storage service up to 60
days. After the deadline, it will be charged RM 1 / day for each
parcel, maximum up to 30 days, only allow to be stored up to 90 days. Expired parcel will be
destroyed without notice.
- For high value items, please seek for customer service
- Removed Outside and Inside Packaging not available.
Kindly Reminder: Dear customers must ask customer
service if they don't understand any problem. If the customer doesn't
ask or confirm with us about the wrong channel or service, our company
will not be responsible for it. Our website also has a detailed list,
please read it, thank you!