Full Dimensional Weight
Shipment's weight determine by comparing actual
weight and Dimensional Weight,
charge whichever is higher.
Dimensional Weight is calculated after the shipment is packaged
using formula (Height x Width x Length)cm ÷ 6000
If too much parcel(s) which is unable to pack together, will
have to pack separately. Total charges based on total summary of
Example：Parcel A, Actual
Weight is 4kg
|40cm x 40cm x
Free Dimensional Weight calculation: 4kg
Half-Dimensional Weight calculation: (4kg + 8kg) ÷ 2 =
Regular Goods / Sensitive Goods
Shipment's determine by Regular Goods / Sensitive Goods
If sensitive goods is incorrectly placed order on the regular
goods session causes failed clearance, detention or confiscation,
users are required to bear the cost of clearance for sensitive
goods. The confiscated item is not redeemable. If the parcel is
confiscated, we will not answer for any loss, and the shipping fee
will not be return. Our company will not take any responsible
regarding the cost and clearance issue caused by the incorrect way.
Should you have any confusion in choosing the appropriate
way, please contact our customer service.
Toys, high value goods, jewelry, liquid, powder,
food, tea, magnetic objects, electrical appliances, sharp objects,
small particles, books, wooden frame, wooden box package,
(wood)cosmetics, lamp, bluetooth, pastes, soap, earphone， pencil
Weapons, animals, plants, currency, flammables,
high pressure gas (spray), dangerous goods, alcohol, rice,
drugs, tobacco, white powder, toy gun, sex toys, imitation
brand, genuine brand, international brand (brand registered by
airline company), ice bag, bank card, batteries, power bank, CD,
face mask, anti-epidemic supplies, drone, medicine and all IATA restricted
Generally, non-battery, liquid, powder, brand,
magnet, spray, food, plant, electronics, books can be summarized
as "Regular goods"
Extra long overweight surcharge
For packages with Each side greater than 70cm x 70cm or a
single-sided size greater than 140cm, or a single shipment
more than 67kg, will charged RM80/pack.please contact
our customer service for further assistance.
If the weight of a single shipment exceeds 200kg or the size
exceeds 280cm x 100cm x 100cm, it must be contact our
customer service before shipment.
When each package is in-stocked, we will update the weight of
each package so that you may have more preferential channels to
Normally, the warehouse will do packing with parcel bags at
first. Unless, there are too many goods or parcel bags are too
heavy, we will choose boxes to pack (the warehouse will only pack
separately when the boxes or bags are full or the items cannot be
Separate packaging by air freight is calculated based on the
weight or volumetric weight of a single package.
If the original packaging of the goods is already packed in a
box, the warehouse will not repack it even if the outer packaging
We received inquiries from customers frequently, such as: I add up
the package to 2.5kg, and the weight has increased so much
when it is packaged! So, we would like to share with you the
respective weight and volume of the box.
Detail for the different weights of the boxes.
||Net Weight (kg)
||Dimensions Weight (kg)
||50 x 42 x 37
||54 x 32 x 35
||40 x 30 x 27
*The above data is for reference
only, please refer to the actual package.
Warehouse packing picture for reference. We have designated
express bags, boxes and sticky paper for air transportation.
Please note when customers receive the goods:
The following pictures are not our packaging or have been
opened and repackaged. Please pay attention when the customer
receives the goods:
If the package has the mark of being opened and the label
with such label proves that it has been opened and inspected by
the customs or airline department, this is the baiyun anti-drug
Terms & Conditions
- Air Freight start shipping from lowest 1kg (unit
calculation method: 1.1kg , 1.2kg , 1.5kg in 2kg)
- Shipment's weight determine by comparing actual weight and
Dimensions Weight, charge whichever is higher.
- The Actual weight and Dimensions Weight calculations will
be based on the measurement of the warehouse as the final standard.
- For Air freight is packaged, canceled and re-issued a
single fee of RM5 wil be charged.
- Air Freight to Malaysia included customs clearance and
delivery door to door service, Tax Not Included.
- If the sender falsifies, the additional costs incurred for
reporting the reasons, and refusal to pay taxes will be borne by
- All sensitive goods are found to be returned, fined, and
confiscated are not related to our company, the Air Freight Charges
is not refundable (cost has been generated), if you need to
reschedule the sensitive goods services, the sender needs to re-pay
the freight charges again.
- The above freight charges does not include destination tax,
fines, other miscellaneous fees and return fees and damage fees
caused by the recipient. If the above fees are refused by
recipient, the cost will automatically transfer to the sender and
the sender must be pay without any reason.
- Note: Glass and mirrors are not accepted for shipment. If
the customer insists to ship, he/she needs to bear the risk by own
(protection layer such as wooden racking is required)
- Note: In the rainy season, please make sure to prepare
water-proof packaging before shipping in order to avoid damage to
the goods during the transfer process, if have any damage of the
goods no compensation cannot be applied.
- Any goods sampled or confiscated by the Customs will not be
able to apply for compensation.
- Weapons, animals, plants, currency, flammables, high
pressure gas (spray), dangerous goods, alcohol, drugs, tobacco,
white powder and all IATA restricted items are prohibited items.
- If the goods are lost, they will be compensated according
to 30% of declaration price of the goods. (Only for goods which
are lost, exclude goods are damaged or customs confiscation) For
safety reasons, it is recommended to purchase insurance and apply
for full compensation (freight charges is non-refundable).
Insurance premium is calculated at 3.5% of the value of the goods.
For imitation brand and all branded item not insured are not
eligible for claims of compensation.
- Before received the parcel, you need to check that the
parcel is in good condition. If you find that the parcel is
unusual, please indicate the problem on the consignment slip, photo
taken, parcel weighed and submit to our customer service within 48
- Each parcel provided with free storage service up to 60
days. After the deadline, it will be charged RM 1 / day for each
parcel, maximum up to 30 days, only allow to be stored up to 90 days. Expired parcel will be destroyed
- For high value items, please seek for customer service
Kindly Reminder: Dear customers must ask customer
service if they don't understand any problem. If the customer doesn't
ask or confirm with us about the wrong channel or service, our company
will not be responsible for it. Our website also has a detailed list,
please read it, thank you!