Air Freight Charges

Full Dimensional Weight

Shipment's weight deteMYRine by comparing actual weight and Dimensional Weight, charge whichever is higher.

Dimensional Weight is calculated after the shipment is packaged using foMYRula (Height x Width x Length)cm ÷ 6000

If too much parcel(s) which is unable to pack together, will have to pack separately. Total charges based on total summary of each package.

Example: Parcel A, Actual Weight is 4kg

 

40cm x 40cm x 30cm	=	8kg Dimensional Weight
6000

 

Free Dimensional Weight calculation: 4kg

Half-Dimensional Weight calculation: (4kg + 8kg) ÷ 2 = 6kg

Regular Goods / Sensitive Goods

Shipment's deteMYRine by Regular Goods / Sensitive Goods

If sensitive goods is incorrectly placed order on the regular goods session causes failed clearance, detention or confiscation, users are required to bear the cost of clearance for sensitive goods. The confiscated item is not redeemable. If the parcel is confiscated, we will not answer for any loss, and the shipping fee will not be return. Our company will not take any responsible regarding the cost and clearance issue caused by the incorrect way.

Should you have any confusion in choosing the appropriate way, please contact our customer service.

Special fast delivery using full-volume calculation, volume=Length*Width*Height(CM)/5000；

• Cargo Restrictions：
• 1. Packaging must be in a sturdy cardboard box with regular dimensions on all four sides. If the packaging does not meet the requirements, an additional fee of SGD 30 per item will be charged, with the additional fee applied to multiple items.
• 2. For single items weighing less than 25KG, with a single side dimension ≤120CM and a combined dimension ≤75; items exceeding these limits will be charged an additional fee of SGD 30 per item, with the fee stacked for multiple items.
• 3. For shipments exceeding 100kg in weight or RMB 5000 in declared value, an additional fee of RMB 180 per shipment will be charged.

Terms & Conditions

• For Singapore Air Freight, parcel weighing ≥40KG will be incur an overweight fee of RMB250-750/each at local delivery point. Please contact to our customer service for details.
• Air Freight start shipping from lowest 1kg (unit calculation method: 1.1kg , 1.2kg , 1.5kg in 2kg)
• Shipment's weight deteMYRine by comparing actual weight and Dimensions Weight, charge whichever is higher.
• The Actual weight and Dimensions Weight calculations will be based on the measurement of the warehouse as the final standard.
• Each Parcel will be charged MYR 1.50 for package fee.
• For Air freight is packaged, canceled and re-issued a single fee of MYR5 wil be charged.
• Additional charge for packing with sack(MYR4/each).
• Air Freight to Malaysia included customs clearance and delivery door to door service, Tax Not Included.
• If the sender falsifies, the additional costs incurred for reporting the reasons, and refusal to pay taxes will be borne by the sender.
• All sensitive goods are found to be returned, fined, and confiscated are not related to our company, the Air Freight Charges is not refundable (cost has been generated), if you need to reschedule the sensitive goods services, the sender needs to re-pay the freight charges again.
• The above freight charges does not include destination tax, fines, other miscellaneous fees and return fees and damage fees caused by the recipient. If the above fees are refused by recipient, the cost will automatically transfer to the sender and the sender must be pay without any reason.
• If the fragile goods or the easily crushed goods, liquid, long items are damaged or burst during transportation, this case will not be able to apply for compensation. Therefore, the fragile goods and the goods that are easily crushed should be packaged well or using wooden frame/wooden box.
• Note: Glass and mirrors are not accepted for shipment. If the customer insists to ship, he/she needs to bear the risk by own (protection layer such as wooden racking is required)
• Note: In the rainy season, please make sure to prepare water-proof packaging before shipping in order to avoid damage to the goods during the transfer process, if have any damage of the goods no compensation cannot be applied.
• Any goods sampled or confiscated by the Customs will not be able to apply for compensation.
• Weapons, animals, plants, currency, flammables, high pressure gas (spray), dangerous goods, alcohol, drugs, tobacco, white powder and all IATA restricted items are prohibited items.
• If the goods are lost, they will be compensated according to 30% of declaration price of the goods. (Only for goods which are lost, exclude goods are damaged or customs confiscation) For safety reasons, it is recommended to purchase insurance and apply for full compensation (freight charges is non-refundable). Insurance premium is calculated at 3.5% of the value of the goods. For imitation brand and all branded item not insured are not eligible for claims of compensation.
• If the goods are lost, they will be compensated according to 30% of declaration price of the goods. The maximum compensation amount not exceed USD 100.
• Before received the parcel, you need to check that the parcel is in good condition. If you find that the parcel is unusual, please indicate the problem on the consignment slip, photo taken, parcel weighed and submit to our customer service within 48 hours.
• Each parcel provided with free storage service up to 60 days. After the deadline, it will be charged MYR 1 / day for each parcel, maximum up to 30 days, only allow to be stored up to 90 days. Expired parcel will be destroyed without notice.
• For high value items, please seek for customer service assistance.
• Kindly Reminder: Dear customers must ask customer service if they don't understand any problem. If the customer doesn't ask or confirm with us about the wrong channel or service, our company will not be responsible for it. Our website also has a detailed list, please read it, thank you!