Full Dimensional Weight

Shipment's weight determine by comparing actual weight and Dimensional Weight, charge whichever is higher.

Dimensional Weight is calculated after the shipment is packaged using formula (Height x Width x Length)cm ÷ 6000

If too much parcel(s) which is unable to pack together, will have to pack separately. Total charges based on total summary of each package.

 

Free Dimensional Weight / Half-Dimensional Weight

Shipment's weight determine by comparing actual weight and Dimensional Weight, charge whichever is higher.

If too much parcel(s) which is unable to pack together, will have to pack separately. Total charges based on total summary of each package.

 

Dimensional Weight is calculated after the shipment is packaged using formula (Height x Width x Length)cm ÷ 6000

 

Free Dimensional Weight is charged based on actual weight only,

Half-Dimensional Weight is charged based on actual weight and Dimensional Weight divided by 2

 

 

Regular Goods / Sensitive Goods

Shipment's determine by Regular Goods / Sensitive Goods

 

If sensitive goods is incorrectly placed order on the regular goods session causes failed clearance, detention or confiscation, users are required to bear the cost of clearance for sensitive goods. The confiscated item is not redeemable. If the parcel is confiscated, we will not answer for any loss, and the shipping fee will not be return. Our company will not take any responsible regarding the cost and clearance issue caused by the incorrect way.

 

Should you have any confusion in choosing the appropriate way, please contact our customer service.

 

Sensitive Goods	Toys, high value goods, jewelry, liquid, powder, food, tea, magnetic objects, electrical appliances, sharp objects, small particles, books, wooden frame, wooden box package, (wood)cosmetics, lamp, bluetooth, pastes, soap, earphone， pencil
Prohibited Goods	Weapons, animals, plants, currency, flammables, high pressure gas (spray), dangerous goods, alcohol, rice, drugs, tobacco, white powder, toy gun, sex toys, imitation brand, genuine brand, international brand (brand registered by airline company), ice bag, bank card, batteries, power bank, CD, face mask, anti-epidemic supplies, drone, medicine, perfume and all IATA restricted items, etc.
Regular Goods	Generally, non-battery, liquid, powder, brand, magnet, spray, food, plant, electronics, books can be summarized as "Regular goods"

Extra long overweight surcharge

For packages with Each side greater than 70cm x 70cm or a single-sided size greater than 140cm, or a single shipment more than 67kg or volume weight more than 80kg, will charged RM80/pack.please contact our customer service for further assistance.

If the weight of a single shipment exceeds 200kg or the size exceeds 280cm x 100cm x 100cm, it must be contact our customer service before shipment.

 

When each package is in-stocked, we will update the weight of each package so that you may have more preferential channels to choose.

Normally, the warehouse will do packing with parcel bags at first. Unless, there are too many goods or parcel bags are too heavy, we will choose boxes to pack (the warehouse will only pack separately when the boxes or bags are full or the items cannot be packed together.)

Separate packaging by air freight is calculated based on the weight or volumetric weight of a single package.

If the original packaging of the goods is already packed in a box, the warehouse will not repack it even if the outer packaging is intact.

 

We received inquiries from customers frequently, such as: I add up the package to 2.5kg, and the weight has increased so much when it is packaged! So, we would like to share with you the respective weight and volume of the box.

Detail for the different weights of the boxes.

 

 

*The above data is for reference only, please refer to the actual package.

Warehouse packing picture for reference. We have designated express bags, boxes and sticky paper for air transportation. Please note when customers receive the goods:

The following pictures are not our packaging or have been opened and repackaged. Please pay attention when the customer receives the goods:

If the package has the mark of being opened and the label with such label proves that it has been opened and inspected by the customs or airline department, this is the baiyun anti-drug label:

Terms & Conditions

• Air Freight start shipping from lowest 1kg (unit calculation method: 1.1kg , 1.2kg , 1.5kg in 2kg)
• Shipment's weight determine by comparing actual weight and Dimensions Weight, charge whichever is higher.
• The Actual weight and Dimensions Weight calculations will be based on the measurement of the warehouse as the final standard.
• For Air freight is packaged, canceled and re-issued a single fee of RM5 wil be charged.
• Additional charge for packing with sack(RM4/each).
• Air Freight to Malaysia included customs clearance and delivery door to door service, Tax Not Included.
• If the sender falsifies, the additional costs incurred for reporting the reasons, and refusal to pay taxes will be borne by the sender.
• All sensitive goods are found to be returned, fined, and confiscated are not related to our company, the Air Freight Charges is not refundable (cost has been generated), if you need to reschedule the sensitive goods services, the sender needs to re-pay the freight charges again.
• The above freight charges does not include destination tax, fines, other miscellaneous fees and return fees and damage fees caused by the recipient. If the above fees are refused by recipient, the cost will automatically transfer to the sender and the sender must be pay without any reason.
• If the fragile goods or the easily crushed goods, long items are damaged or burst during transportation, this case will not be able to apply for compensation. Therefore, the fragile goods and the goods that are easily crushed should be packaged well or using wooden frame/wooden box.
• Note: Glass and mirrors are not accepted for shipment. If the customer insists to ship, he/she needs to bear the risk by own (protection layer such as wooden racking is required)
• Note: In the rainy season, please make sure to prepare water-proof packaging before shipping in order to avoid damage to the goods during the transfer process, if have any damage of the goods no compensation cannot be applied.
• Any goods sampled or confiscated by the Customs will not be able to apply for compensation.
• Weapons, animals, plants, currency, flammables, high pressure gas (spray), dangerous goods, alcohol, drugs, tobacco, white powder and all IATA restricted items are prohibited items.
• If the goods are lost, they will be compensated according to 30% of declaration price of the goods. (Only for goods which are lost, exclude goods are damaged or customs confiscation) For safety reasons, it is recommended to purchase insurance and apply for full compensation (freight charges is non-refundable). Insurance premium is calculated at 3.5% of the value of the goods. For imitation brand and all branded item not insured are not eligible for claims of compensation.
• If the goods are lost, they will be compensated according to 30% of declaration price of the goods. The maximum compensation amount not exceed USD 100.
• Before received the parcel, you need to check that the parcel is in good condition. If you find that the parcel is unusual, please indicate the problem on the consignment slip, photo taken, parcel weighed and submit to our customer service within 48 hours.
• Each parcel provided with free storage service up to 60 days. After the deadline, it will be charged RM 1 / day for each parcel, maximum up to 30 days, only allow to be stored up to 90 days. Expired parcel will be destroyed without notice.
• For high value items, please seek for customer service assistance.
• Kindly Reminder: Dear customers must ask customer service if they don't understand any problem. If the customer doesn't ask or confirm with us about the wrong channel or service, our company will not be responsible for it. Our website also has a detailed list, please read it, thank you!

Shipping length over 20 feet will be subject to further notice. Additional transportation fee will be charged.

All order(s) will be quoted according to the latest price list.

Valuepak Shipping

Sea freight Valuepak Shipping with minimum weight of 3kg, subsequent weight of 1kg.

The cost for Sea freight Valuepak Shipping is calculated according to Actual weight or Dimension weight, whichever higher.

Dimensions weight is calculate volume of parcel through calculation of (LxWxH)cm / 6000cm as weight of the shipment

 

Private Shipping Tax & Customs Clearance Service Included

Private shipping service included customs clearance & tax (door to door service), so please truthfully declare the goods name and the declared price when placing the order. No need to worry about import tax, consumption tax and other customs issues.

Regular Goods and Sensitive Goods

Two types of goods: “Regular goods” and “Sensitive goods”. Regular goods and Sensitive goods are used to distinguish inspection when exporting to other countries in China. If the sensitive goods are shipped using the Regular cargo, Inspection will not be able to pass or customs will be confiscated. You must choose right way or consult customer service before ordering to avoid loss.

 

Prohibited Item: weapons, animals, plants, currency, flammables, high pressure gas (spray), dangerous goods, alcohol, rice, drugs, tobacco, white powder and all IATA restricted items, etc.

**Spray type or pneumatic products West Malaysia can ship 1-2 bottles, East Malaysia is prohibited!

 

Regular goods	clothing, shoes, furniture, maternal and child supplies, sporting goods, magnet-free goods, books, electrical appliances(without battery)
Sensitive goods	skin care products, cosmetics, beverages, food, chemistry, perfume, nutrition/health products, pesticides, tires, face mask, (all branded products, customs filling sensitive customs clearance), medical products
Prohibited Goods	tobacco, explosive objects, dangerous goods, animals, tobacco, drugs, air-conditioning refrigerants, alcohol, rice, plants, logs, white powder, power bank, pure battery, lithium battery, medicine, high pressure gas(spray), toy guns, perfume

Attention: If you want to ship a large number of batteries, please contact to our customer service first

Valuepak shipping timeliness and delivery

Valuepak shipping process from loading to customs - customs → sailing → customs clearance → arrival → delivery → warehousing → delivery of normal time 16-25 days (West Malaysia) 30-45 days (East Malaysia)

* Reminder: If there are customs investigations, weather effects, uncontrollable factors, will lead to time-varying deviations.

* Extra charge for trucks that cannot be transported to the island or some remote areas. Some remote areas can be confirmed by consulting customer service.

 

West Malaysia Delivery: SKYNET

East Malaysia Delivery: SKYNET

Automatic transfer from Private Shipping to Valuepak Shipping

When the warehouse is packaged and found that the cost of private shipping is higher than the valuepak shipping, our company will automatically help customers changes method. In order to allow customers to avoid the wrong method,worry about the higher shipping costs.

**If the dimensions of both sides are greater than 130cm x 80cm, or one of the size is greater than 200cm, or the weight of the goods exceeds 40kg, or the volumetric weight exceeds 60kg, additional RM80/each will be charged

**For East malaysia: {restrict} Each side greater than 100cm or a single shipment more than 30kg. Please contact our customer service for further assistance.

Important notice for valuepak Sea Freight

• Valuepak Shipping start shipping from lowest 3kg (unit calculation method: 1.1kg, 1.2kg, 1.5kg in 2kg)
• The cost for Sea freight Valuepak Shipping is calculated according to Actual weight or Dimension weight, whichever higher.
• Package weight and volume calculations will be based on warehouse measurements as the final standard.
• If the dimensions of both sides are greater than 130cm x 80cm, or one of the size is greater than 200cm, or the weight of the goods exceeds 40kg, or the volumetric weight exceeds 60kg, additional RM80/each will be charged. You need to place a private shipping to avoid additional costs.
• For East malaysia: {restrict} Each side greater than 100cm or a single shipment more than 30kg. Please contact our customer service for further assistance to avoid additional costs.
• When the customer receives the goods, the difference of 1cm is normal. Because the handling process squeezes the collision, the box will inevitably change.
• Valuepak shipping is charge after shipped, and it needs to be confirmed before the order is placed. Once shipped, it cannot be replaced to Air Freight.
• If the fragile goods or the easily crushed goods, long items are damaged or burst during transportation, this case will not be able to apply for compensation. Therefore, the fragile goods and the goods that are easily crushed should be packaged well or using wooden frame/wooden box.
• Note: Glass and mirrors are not accepted for shipment. If the customer insists to ship, he/she needs to bear the risk by own (protection layer such as wooden racking is required)
• Goods are delivered to ground floor, please communicate with the driver if you need help to move your parcel upstairs.
• Once the delivery is confirmed,recipient unable to receive, the second delivery cost will be borne by the recipient.
• Note: In the rainy season, please make sure to prepare water-proof packaging before shipping in order to avoid damage to the goods during the transfer process, if have any damage of the goods no compensation cannot be applied.
• The goods confiscated by the customs is can not apply for compensation.
• Additional charge for packing with sack(RM4/each), box(RM5/each).
• If the goods are lost, they will be compensated according to 30% of declaration price of the goods. (Only for goods which are lost, exclude goods are damaged or customs confiscation) For safety reasons, it is recommended to purchase insurance and apply for full compensation (freight charges is non-refundable). Insurance premium is calculated at 3.5% of the value of the goods. For imitation brand and all branded item not insured are not eligible for claims of compensation.
• Before received the parcel, you need to check that the parcel is in good condition. If you find that the parcel is unusual, please indicate the problem on the consignment slip, photo taken, parcel weighed and submit to our customer service within 48 hours.
• Each parcel provided with free storage service up to 60 days. After the deadline, it will be charged RM 1 / day for each parcel, maximum up to 30 days, only allow to be stored up to 90 days. Expired parcel will be destroyed without notice.
• For high value items, please seek for customer service assistance.
• Removed Outside and Inside Packaging not available.
• For Valuepak Shipping which is more than 25kg considered as overweight packages, delivery day will be extended
• Kindly Reminder: Dear customers must ask customer service if they don't understand any problem. If the customer doesn't ask or confirm with us about the wrong channel or service, our company will not be responsible for it. Our website also has a detailed list, please read it, thank you!

Private Shipping

Regular Goods / Sensitive Goods

 

 

Regular goods	clothing, shoes, furniture, maternal and child supplies, sporting goods, magnet-free goods, books, electrical appliances(without battery)
Sensitive goods	ceramics, toilets, marble electric cars, ATVs, coin machines, doll machines (special charges RM80/cbm) , liquid / powder, cosmetics, food, beverages , chemistry, perfume, nutrition/health products, pesticides, tires, face mask， (all branded products, customs filling sensitive customs clearance), medical products
Prohibited Goods	tobacco, explosive objects, dangerous goods, animals, tobacco, drugs, air-conditioning refrigerants, alcohol, rice, plants, logs, white powder, power bank, pure battery, lithium battery, medicine, high pressure gas(spray), toy guns, perfume

Attention: If you want to ship a large number of batteries, please contact to our customer service first

Private shipping timeliness and delivery

Private shipping process from loading to customs - customs → sailing → customs clearance → arrival → delivery → warehousing →

* Reminder: If there are customs investigations, weather effects, uncontrollable factors, will lead to time-varying deviations.

* Extra charge for trucks that cannot be transported to the island or some remote areas. Some remote areas can be confirmed by consulting customer service.

 

Important notice for Private Sea Freight

• 1m³ allow maximum weight of 500kg
• Package weight and volume calculations will be based on warehouse measurements as the final standard.
• When the customer receives the goods, the difference of 1cm is normal. Because the handling process squeezes the collision, the box will inevitably change.
• Private shipping is charge after shipped, and it needs to be confirmed before the order is placed. Once shipped, it cannot be replaced to Air Freight.
• If the fragile goods or the easily crushed goods, long items are damaged or burst during transportation, this case will not be able to apply for compensation. Therefore, the fragile goods and the goods that are easily crushed should be packaged well or using wooden frame/wooden box.
• Note: Glass and mirrors are not accepted for shipment. If the customer insists to ship, he/she needs to bear the risk by own (protection layer such as wooden racking is required)
• Goods are delivered to ground floor, please communicate with the driver if you need help to move your parcel upstairs.
• We do not provide Forklift for lifting heavy items for unloading.If the customer buys a single item or a large item of more than 100KG, he needs to bring his own forklift and human unloading, and the driver only assists in unloading.
• When the actual weight cube is larger than the volume, we will use the weight/500 as the unit of 1 cubic. *Once the delivery is confirmed,recipient unable to receive, the second delivery cost will be borne by the recipient.
• Note: In the rainy season, please make sure to prepare water-proof packaging before shipping in order to avoid damage to the goods during the transfer process, if have any damage of the goods no compensation cannot be applied.
• The goods confiscated by the customs is can not apply for compensation.
• Additional charge for packing with sack(RM4/each), box(RM5/each).
• If the goods are lost, they will be compensated according to 30% of declaration price of the goods. (Only for goods which are lost, exclude goods are damaged or customs confiscation) For safety reasons, it is recommended to purchase insurance and apply for full compensation (freight charges is non-refundable). Insurance premium is calculated at 3.5% of the value of the goods. For imitation brand and all branded item not insured are not eligible for claims of compensation.
• Before received the parcel, you need to check that the parcel is in good condition. If you find that the parcel is unusual, please indicate the problem on the consignment slip, photo taken, parcel weighed and submit to our customer service within 48 hours.
• Each parcel provided with free storage service up to 60 days. After the deadline, it will be charged RM 1 / day for each parcel, maximum up to 30 days, only allow to be stored up to 90 days. Expired parcel will be destroyed without notice.
• For high value items, please seek for customer service assistance.
• Removed Outside and Inside Packaging not available.
• Kindly Reminder: Dear customers must ask customer service if they don't understand any problem. If the customer doesn't ask or confirm with us about the wrong channel or service, our company will not be responsible for it. Our website also has a detailed list, please read it, thank you!